This system is a major government-wide online communication channel where all civil petitions, proposals, and policy discussions are conveniently filed and processed on the Internet.
One-stop processingOnce a petition or a proposal is filed, the system relays it to the most relevant institution for one-stop processing. It also administers a feedback satisfaction assessment to improve the service quality. - Some 920 institutions - all administrative institutions (central government ministries, local government offices, educational offices and overseas diplomatic offices), judicial organizations and public institutions - are integrated and interconnected.
Easy addition of new administrative institutions and service expansionThe number of participating organizations increased from 7 in 2005 to 924 in 2017, with service additions including petition/proposal filing and policy engagement (2005), government waste report (2011) and public interest report (2012).
Big data analysis serviceThe system monitors people’s opinions and identifies frequently-filed or rapidly increasing requests, which are then transferred to relevant institutions for com- plaint prevention and an early resolution.