Changing Address System 
How does it affect in our daily lives?

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As part of the projects to achieve a digital platform government (DPG), the Ministry of the Interior and Safety (MOIS) worked with the Korea Railroad (Korail) to improve the UI* and UX** of Korailtalk, a railroad service app widely used in Korea. 
* User Interface: menu layouts and components through which users access services 
** User eXperience: a full range of users&rsquo; responses and experiences about the overall aspects of services&nbsp;

Prior to the full-fledged innovation of public web/app UI and UX to facilitate citizens&rsquo; use of digital public services, the ministry launched a pilot project to test its UI/UX innovation model and determine the direction of its innovation to apply and disseminate in the future.

In August 2022, Korailtalk (app) and Government24 (website) were selected for the pilot project. A project advisory group was formed with experts from the private sector and the relevant institutions including the National Information Society Agency (NIA) to identify items for improvement, set up plans to verify usability, and discuss other issues. 
The ministry also implemented a survey to compare the public preference for the UI/UX before and after the improvement, and cast a wide net to hear public and expert opinions, including the 2030 Youth Advisory Group.

The improvements for Korailtalk include the redesigned loading screen and popup windows for easier access and better visibility, as well as the reorganization of the content on popups to help users understand the information they need faster.

The top and bottom sections of the app screen were improved for consistency, and the menu display was changed to include an outline so that the icons selected by the user are clearly highlighted.

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In addition, the booking, discount, train pass, and tour menus were improved for consistency, etc. by simplifying the layout and adding images, so that users can quickly access and utilize the information about the services they need.

The MOIS will comprehensively review the outcomes of the pilot project along with public/expert opinions and best practices of leading countries before launching the full-fledged innovation of public web/app UI/UX in 2023.

The innovation will include developing standards for easier access to sign-up, sign-in (login) and other UI/UX elements shared by various public websites and apps, and helping various organizations to use and apply those standards.

The ministry will activate a design team for intensive technical support to apply and promote the use of the new improved UI/UX among public web/app services widely used by Koreans.

The MOIS will also form a Citizens Evaluation Group to evaluate the usability of public web/app services and build a process to incorporate their feedback to the relevant standards, so as to ensure their continued alignment with the public&rsquo;s opinions.

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Source: Digital Service Policy Division of MOIS

Public service UI/UX Innovation Pilot Project Complete
- Using Korailtalk makes it easier and more convenient

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Mydata in the public sector
- Finance

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❖&nbsp;Mr. A runs a mobile service agency. It has always been cumbersome to check and process every paper document that customers sign for a plan. Now, with electronic certificates, he can safely help his customers without having to keep paper documents.

❖&nbsp;&nbsp;Ms. B was looking for a part time job, and saw an ad for a helper position at a store. At the interview, he used his smartphone to present his National Health Insurance certificate as well as his work experience. The store owner decided to hire him on the spot.

The Ministry of the Interior and Safety (MOIS) plans to promote the use of &ldquo;mobile electronic certificates&rdquo; among business owners.&nbsp;

Mobile electronic certificates have been replacing paper documents for services close to people&rsquo;s lives, including financial services, mobile services, and service subscriptions. 
Users can have electronic certificates issued using mobile apps, and use the certificates at banks and stores as well as administrative/public institutions including universities and public corporations.&nbsp;

Since the service was launched in December 2019, a total of 10.22 million mobile electronic certificates have been issued as of the end of January 2023.&nbsp; 
The annual number of issuance soared between 2021 and 2022 from 1.08 million to 6.70 million, after allowing users to access their electronic certificates via 33 public/private apps including Naver and KakaoTalk, as well as Government24.

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The MOIS plans to streamline job application and financial service processes further, by encouraging small and medium businesses to replace paper documents with electronic certificates.* 
&nbsp;* Business registration, tax certificates, corporate registration certificates, and other certificates and confirmations for business owners

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❖&nbsp;&nbsp;In order to apply for a loan or a job, users had to print out the required documents, and submit them in person or by mail. Electronic certificates allow users to have the required certificates issued using smartphones, and present them to the relevant institutions.

The government uploaded a clip explaining the process* for business owners to access electronic certificates submitted by customers, and how to use the electronic certificates-linked standards.** 
* Visit the Electronic Document Wallet (dpaper.kr) &rarr; Log in (corporate authentication certificate) &rarr; Enter the access number (6 digits) 
** Application programming interface for obtaining electronic certificates using internal systems, etc.

Further information about the use of mobile electronic certificates and the relevant procedures is available at the electronic certificate website (dpaper.kr).

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Source: Public AI Policy Division of MOIS

Let Me Use a Mobile Electronic Certificate Instead of a Paper Certificate
- MOIS to promote the use of mobile electronic certificates

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Changing Address System How does it affect in our daily lives?

Public service UI/UX Innovation Pilot Project Complete - Using Korailtalk makes it easier and more convenient

Mydata in the public sector - Finance

Let Me Use a Mobile Electronic Certificate Instead of a Paper Certificate - MOIS to promote the use of mobile electronic certificates