Digital Government - What is New - Virtual Assistant Service for Citizens

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What’s New in Digital Government

Learn more about the best practices of the latest Korean Digital Government innovation.

What is Digital Platform
Government

Onbook+ 5G Network

Acceleration of the government’s digital
transformation with
cloud computing

Releasing open data based
on demand

Convenient user authentication of
public sector
digital services

MyData in the Public Sector

Virtual Assistant Service
for Citizens

Subsidy 24

The National Digital Identifications in
mobile devices

Virtual Assistant Service for Citizens

Why?

The inconvenience of having to look for public services by yourself on government websites or apps
Difficulty to find eligible benefits and services

What?

Personalized notifications and reminders and one-stop payment function

Personalized service
providing the 1 on 1 communication
with the government

Using chatting apps as the communication
channel, planning to use AI speakers in the future
Voice guidance in connection with
artificial intelligence (AI) speakers

Effectiveness

Better user experience through personalized service channel
24-hour public consultation and services
More Inclusive digital services for all citizens

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