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It has been one year since the&nbsp;「Maternity Support」 One-Stop Service was implemented nationwide in Korea.

The 「Maternity Support」 One-Stop Service, introduced nationwide on April 19 last year, is a comprehensive support service for pregnancy and childbirth for which guidance and application is available at &lsquo;Government 24 (www.gov.kr)&rsquo;, public health centers, or community service centers.

Previously, pregnant women had to apply for various support services such as pregnancy and childbirth medical expenses, folic acid and iron pills, and KTX (Korea Train eXpress) fare discounts at each service provider separately. However, through the 「Maternity Support」 One-Stop Service, they can now receive guidance and apply online at &lsquo;Government 24&rsquo; without having to visit the public health center or the community service center, and have the folic acid and iron pills delivered to the place they want.

Moreover, by agreeing to the collection and use of information in advance, pregnant women can have their pregnancy information available online, and this eases the burden of submitting documents each time they apply for support services.

Over the past one year since the nationwide implementation of the 「Maternity Support」 Service, 83,000 applications were submitted, 70% of which were submitted at &lsquo;Government 24.&rsquo; Also, the average number of delivery services per month more than doubled from 1,256 to 3,628.

Meanwhile, the Ministry of the Interior and Safety (MOIS) of the Republic of Korea &nbsp;provides a comprehensive childbirth support service by integrating the「Happy Childbirth」 One-Stop Service with the 「Maternity Support」Service.

&nbsp;* Happy Childbirth Service: A one-stop service for childbirth support that incorporates childcare allowances, child allowances, electricity bill benefits, etc. Guidance and application available at &lsquo;Government 24&rsquo; or community service centers.

「Maternity Support」Enables One-Stop Application
for Pregnancy Support Services

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Ministry of the Interior and Safety(MOIS) of the Republic of Korea and the National Information Society Agency (NIA) released the Fourth DGCC(Digital Government Cooperation Center) Newsletter. The newsletter covers&nbsp;ongoing joint cooperation projects and activities of each center in partner countries:&nbsp;Peru, Paraguay, Cambodia, Indonesia, Tunisia, Serbia, and Uzbekistan. You can find out digital government trends in Korea and partner countries in terms of national strategy and projects.&nbsp;To read the newsletter, please refer to the attached file or visit <a href="https://global.nia.or.kr/newsletter/20220412/index.html">here</a>&nbsp;

&nbsp;

What is DGCC(Digital Government Cooperation Center)?

Digital Government Cooperation Center (DGCC) is a platform established to promote the development of the digital government of partner countries by sharing Korea&#39;s experiences in developing the digital government, and an organization established in a place designated by a partner country with the aim of economic development by establishing an international cooperation network and supporting digital economic cooperation.&nbsp;Centers are built and operated for 3 years with shared financial resources (cash or in-kind worth USD 1 million each) between Korea and partner countries.&nbsp;During the operation period, experts in the field of digital government in Korea are dispatched to partner countries to discover and carry out joint cooperation tasks in the area, and provide digital government technology and policy advice to the central and local governments, and public institutions in the partner countries. Manpower exchange is also promoted through invitational or local training courses, forums, and seminars.&nbsp;As of April 2022, we have centers in Peru, Paraguay, Cambodia, Indonesia, Tunisia, Serbia, and Uzbekistan.&nbsp;

&nbsp;

What are the procedures for building a DGCC?

We use the Ministry of the Interior and Safety(MOIS)&#39;s N-2 year&#39;s demand surveys to select candidate countries, prepare detailed Project Concept Papers, and identify the business areas desired by the ministries of the selected countries. Discussions regarding budget, human resources, and location are made through MOU documents, project plans, and operating regulations with ministries of the selected countries in N-1 year. Starting from the year N, Korea&#39;s digital government experts are dispatched for a three-year term to work on joint projects (consulting/system construction).

Release: The Fourth DGCC Newsletter

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The Ministry of the Interior and Safety (MOIS) of the Republic of Korea, together with the National Information Society Agency (NIA) will hold the ｢Second e-Government Standard Framework Contribution*｣ (hereinafter &ldquo;the Contribution&rdquo;) to reflect the private sector software developers&rsquo; ideas and feature improvement suggestions.

&nbsp;* Contribution: open-source activities that help improve the service&nbsp;such as&nbsp;code reviews, tests, and bug reports.

&nbsp;The event, to be held for the second time following the first one in 2021, was planned to improve the quality of e-government services by promoting the new e-Government Standard Framework (v 4.0) released on March 2 and gathering ideas for user-centered feature improvement. Participants can join online from March 28 to July 31. Individuals or companies that use the e-Government Standard Framework can participate in the event. They can download the source code from GitHub* (github.com/egovframework), edit, and submit changes, or register ideas to improve it. 
&nbsp; &nbsp;* Github: a global open-source platform where people can freely edit the code or make suggestions

&nbsp;The suggestions registered will go through screening by experts and private sector developers and be reflected in the next e-Government Standard Framework distributed to public services. Outstanding individuals or companies will be awarded by the Minister of the Interior and Safety or the President of the National Information Society Agency. In the first Contribution last year, 18 developers participated, 219 ideas were suggested, and five people were selected as winners. Some of the suggestions include removal of unnecessary code, an addition of function tests, and implementation of new libraries. These were reflected immediately after the event. The rest will be reflected in the new version that will be released in the future. 
&nbsp; 
▶ The official website for the e-Government Standard Framework: https://www.egovframe.go.kr/eng/main.do

Improvements in digital government services to be led
by private sector software developers

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&nbsp;&nbsp;The Ministry of the Interior and Safety (MOIS) of the Republic of Korea, in a joint effort with the Korea Local Information Research &amp; Development Institute (KLID), discovers and supports new projects that engage in the development of public services using cutting-edge information technology every year.

&nbsp;The Ministry announced five public services to provide support for the year 2022. The five projects selected this year are ▴ Seoul Dobong-gu&rsquo;s IoT fine dust measuring and AI-based response system, ▴ the Korea National Park Service&rsquo;s smart disaster safety integrated platform, ▴ the Daejeon Fire Headquarters&rsquo;real-time disaster emergency sharing platform, and ▴ Seoul Seongdong-gu and Gyeongnam Gimhae&rsquo;s AI-based civil service form assistants.

&nbsp;First, Seoul Dobong-gu will establish the &lsquo;AI-based fine dust response system&rsquo; to increase the accuracy when measuring the fine dust concentration and analyze and utilize the fine dust information. Dobong-gu will install about 100 IoT-based fine dust measuring devices within the district, analyze the collected data, and provide it to the public through electronic display boards, etc. The system will also lead to the efficient management of driving routes for road cleaning vehicles by integrating with the AI-based road cleaning vehicle management system to be newly established.

&nbsp;The National Park Service will launch the &lsquo;disaster emergency sharing and management platform&rsquo; that incorporates cutting-edge information technology to enable prompt response in the event of disasters at 22 national parks across the country and actively utilize for lifesaving. The platform integrates 11 types of safety management systems scattered across national parks in a single system to realize the 3D Geographic Information System-based Digital Twin that provides spatial information including facility location and observation system. The platform will also be used to monitor the disaster situation with CCTV footage analysis and drone control to quickly get a grasp of the situation and support lifesaving in the event of disasters.

&nbsp;Seoul Seongdong-gu and Gyeongnam Gimhae&rsquo;s &lsquo;AI-based civil service form assistants&rsquo; were designed to resolve the inconvenience of filling out complex civil service application forms. They are expected to greatly improve citizens&rsquo; convenience by developing kiosks that fill out various application forms automatically using AI and MyData.

&nbsp;Daejeon&rsquo;s Fire Headquarters will establish the &lsquo;open disaster emergency sharing platform&rsquo; to secure a mutually cooperative &mdash; information sharing between the public and private sectors &mdash; and intelligent support system in the event of disasters. For a prompt response to a disaster in the control room, the AI-based real-time analysis and response service will be established and voice recognition will help the decision making by not only identifying the location information but also analyzing and providing information on the related facilities and response measures. Moreover, the platform will provide translation to enable real-time communication with foreigners calling to report the disasters.

&nbsp;The MOIS and the KLID will release these services by the end of November in 2022.

Using cutting-edge IT for public services: 
AI, IoT, digital twin in operation to help people

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In 2021, nine out of ten Koreans used digital government services, and they mainly used them through mobile apps on smartphones. The mobile apps for digital government services most widely used by the public were, in order of usage, HomeTax (86.6%), Government24 (74.8%), and Road Name Address (57.1%), followed by COOV (COvid OVercome, 55.6%), newly launched as the government&rsquo;s digital vaccination certificate service.

The public awareness, usage rate, and satisfaction rate for Korea&rsquo;s digital government services in 2021 were found to be 96.5%, 89.5%, and 97.8%, respectively, and promptness (speedy process) and usefulness (access to necessary information or service) were pointed out as biggest reasons for satisfaction. The slight decline (down 0.3%p) in the satisfaction rate compared to 2020 is likely to be because of the inconvenience caused by the connection delay problem in the early stage of the COVID-19 vaccination online booking service.

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The public awareness and usage rate of those in their 60s or older, who are digitally vulnerable, rose five percentage point year-on-year due to the changes in the non-contact environment such as the COVID-19 vaccination online booking. Both the users and nonusers of digital government services mentioned that the most effective way to increase the usage of digital government services was simplification of identity verification/ authentication, indicating that inconvenience due to the complicated authentication process still remains.

Moreover, a survey on National Digital Certificate Service launched in February, Virtual Assistant Service for the Public (GoodPy) launched in March, and Subside 24 launched in April, which all started services in 2021, was also conducted. Seven out of ten Koreans answered that they have heard of or knew about these services, and the public awareness (77.6%), usage rate (44.2%), and willingness for future use (63.3%) for GoodPy were relatively high across all ages. Providing preemptive and accurate information on urgent government policies such as the COVID-19 vaccination and the national relief packages seems to have affected the public awareness for GoodPy.

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Government announces results of 2021 survey
on the use of digital government services

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From now on, almost all university students and graduates in Korea will be able to obtain academic transcripts, degree certificates, and other certificates as digital documents using smartphones.&nbsp;

Students used to visit universities or Community Service Centers to get paper documents, or print the documents issued online. Following multi-phased expansion projects, in 2022, a total of 367 universities will issue more or less 20 types of certificates, including transcripts, degree certificates, enrollment certificates, and leave of absence certificates, as digital documents that can be used without separate printed paper copies.&nbsp;

The Korean government launched the National Digital Document Wallet in 2019, which allows people to receive, transmit, and store digital documents issued by government and public institutions. Since then, the government is increasing the types of official certificates provided as digital documents. The certificates issued as digital documents are securely stored in the Digital Document Wallet and can be sent to other Digital Document Wallets. For example, instead of having to submit paper documents to various public institutions or&nbsp;financial institutions, users can send digital certificates to Digital Document Wallets of the relevant institutions.&nbsp;

In order to get university academic transcripts or degree certificates as digital documents, you must first install the &ldquo;Government24&rdquo; app provided by the government or a government-certified commercial digital wallet app such as &lsquo;Payco&rsquo; and &lsquo;Toss&rsquo; on your smartphone and register for the National Digital Document Wallet service. Once your personal Digital Document Wallet is activated, you can choose the National Digital Document Wallet option when requesting for certificates at websites (webminwon.com or certpia.com) that issue them.

Because Korea&rsquo;s National Digital Document Wallet stores documents in a cloud-based secure storage rather than user&rsquo;s device, there is no need to worry about information leakage even when you lose your phones. Moreover, it uses digital timestamps and blockchain technologies to prevent forgery and tampering during transmission.

To find out more about the National Digital Document Wallet, 
visit dpaper.kr (Korean)

Government to expand digital issuance of
academic transcripts and degree certificates

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&nbsp;

A closer look into Mobile Driver’s License
through a Q&A session

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The era of mobile IDs has been launched with this new driver&rsquo;s license that can be stored and used on smartphones, replacing the one that had to be carried around in wallets. The Ministry of the Interior and Safety (Minister Jeon Hae-cheol) and the Korean National Police Agency (Commissioner General Kim Chang-yong) announced that a trial period for the &ldquo;mobile driver&rsquo;s license&rdquo; will begin on January 27, 2022, launching the first mobile ID ever created for the public. During the trial period, mobile driver&rsquo;s licenses will be issued at the Seoul Seobu Driver&rsquo;s License Examination Office, the Daejeon Driver&rsquo;s License Examination Office, and the civil service offices of police stations that are affiliated with these examination offices. In July, the issuance of a mobile driver&rsquo;s license will be available throughout the whole country after a 6-month trial period.

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The government has been pushing to introduce mobile IDs as a key task of digital government innovation since the current plastic ID cards present multiple issues, such as the inconvenience of carrying a physical card, the simplicity of forging and falsifying an official ID card, their weak durability, and the exposure of personal information. The government has explained the background of the mobile ID: last year, a mobile ID for government employees was adopted to check the safety and convenience of the new system and some improvements were made based on the results. The mobile driver&rsquo;s license is now being introduced as the first mobile ID for the general public. The mobile driver&rsquo;s license is a driver&rsquo;s license issued on a personal smartphone in accordance with the Road Traffic Act. It will be additionally issued to applicants who have a driver&#39;s license (including those who are receiving their first driver&rsquo;s license). This mobile license has the same legal effect as the current plastic driver&rsquo;s license card. Accordingly, the new mobile driver&rsquo;s license can be used anywhere the current license is used, such as public/financial institutions, car rental/car-sharing companies, airports, hospitals, convenience stores, liquor stores, passenger terminals, and accommodation facilities.

In addition, the mobile driver&rsquo;s license, as an integrated online and offline ID, can also be used in online environments. The Ministry of the Interior and Safety announced that various security technologies such as blockchain and encryption were applied to ensure the safety of the mobile driver&rsquo;s license. 

The mobile driver&rsquo;s license can be issued on only one device registered under the holder&rsquo;s name. Once a driver&#39;s license is reported as lost, the mobile driver&#39;s license will also be locked and will no longer be visible on mobile. &nbsp; 

- Applying for a Mobile Driver&rsquo;s License

In order to secure the highest level of credibility as an ID, people who wish to receive their first mobile driver&rsquo;s license will need to go through an in-person identification check by visiting a Driver&rsquo;s License Examination Office or civil service office of a police station. During the trial period, the mobile driver&rsquo;s license is issued at the Seoul Seobu Driver&rsquo;s License Examination Office, the Daejeon Driver&rsquo;s License Examination Office, and the civil service offices of police stations that are affiliated with these examination offices. Anyone, regardless of residence, can visit these offices to receive their mobile driver&rsquo;s license.&nbsp; 

To receive a mobile driver&rsquo;s license, license holders will have to install the &ldquo;Mobile ID (Driver&rsquo;s License)&rdquo; app from an app marketplace and choose between two methods: ① receiving a mobile driver&rsquo;s license by using a driver&rsquo;s license IC (Integrated Circuit) card or ② receiving a mobile driver&rsquo;s license in person by visiting the Driver&rsquo;s License Examination Office. To receive a mobile driver&rsquo;s license with a driver&rsquo;s license IC card (Method 1), license holders are required to replace their current driver&rsquo;s license card with a driver&rsquo;s license IC card. Applications for the latter can be made on the &ldquo;Safe Driving&rdquo; website (www. safedriving.or.kr) of the Korea Road Traffic Authority*. Successful applicants can then visit a designated Examination Office or the civil service office of an affiliated police station to pick up their new IC card. &nbsp; 

The mobile driver&rsquo;s license can then be issued by simply tapping the driver&rsquo;s license IC card on the back of a smartphone and completing the identification process. When a smartphone is lost or changed, the mobile card can be reissued to the new smartphone by using the IC card, without having to revisit the Driver&rsquo;s License Examination Office or a police station. During the trial period, the replacement (from regular card to IC card) fee is set at KRW 8,000, the same as the regular card replacement fee. The driver&rsquo;s license IC cards will be issued to 80,000 people, on a first-come-first-served basis. &nbsp; 

To receive a mobile driver&rsquo;s license in person by visiting the Driver&rsquo;s License Examination Office (Method 2), applicants will simply need to scan a QR code installed at the counter in the Examination Office by using the &ldquo;Mobile ID&rdquo; app. Mobile card issuances will be free of charge during the trial period. In this case, however, the holder will have to revisit the Driver&rsquo;s License Examination Office to reissue a mobile card if they lose or change their smartphone. &nbsp;&nbsp;

- Verifying IDs with a mobile driver&rsquo;s license

The mobile driver&rsquo;s license can be used anywhere in the country where the current driver&rsquo;s license is used, even during the trial period. Staff members who check a visitor&#39;s identity using the mobile driver&#39;s license can verify their information by scanning the QR code on the mobile driver&rsquo;s license with the &ldquo;Mobile ID Verification App.&rdquo; &nbsp; 

When simply checking the mobile driver&#39;s license with the naked eye, it is important to check whether the background moves and the current time is displayed to make sure it is not a forged or falsified image. 

From January 27, when the mobile driver&rsquo;s license issuance service starts, Woori Bank (bank), NICE Information &amp; Telecommunication (convenience store: CU and GS25), TeamO2 (car rental service), Green Car (car-sharing service), Hwikgo (electric kickboard-sharing service), Plantynet (unmanned vending machine), and Korea Information Certificate Authority (authentication certificate) will offer services that use the mobile driver&rsquo;s license.&nbsp; 

The Ministry of the Interior and Safety and the Korean National Police Agency are planning to continuously search for and develop new convenient services using the mobile driver&#39;s license, such as identification on public websites and unmanned stores. 

- More convenience in everyday life and new innovative services expected

The introduction of the mobile driver&rsquo;s license is expected to contribute to the creation of various contact-free innovative services and bring greater convenience to the people. 

First of all, it is expected to eliminate the inconvenience of carrying a physical ID card around since people will simply need to have their driver&#39;s license in their smartphone. 

In addition, the mobile driver&rsquo;s license can prevent any excessive exposure of personal information by providing only the information required by the other party. For example, it is possible to provide only driving qualification details for car rental services or details regarding age for cigarette/liquor purchases.&nbsp; 

In particular, given that this mobile driver&#39;s license can be used, not only in offline environments, but also in contact-free online environments, businesses are expected to create various innovative services related to the mobile driver&#39;s license. The contact-free environments mentioned here include online proof of driving qualifications, user identification for online certificate applications, and age verification at alcohol vending machines.

Starting with the mobile driver&rsquo;s license, the Ministry of the Interior and Safety plans to continuously expand the use of mobile identification cards to &ldquo;Certificates of the Distinguished Service to the State (The National Honoree)&rdquo;, &ldquo;Disability Registration Cards (Welfare Card)&rdquo;, &ldquo;Youth Cards&rdquo;, and &ldquo;Residence Cards&quot; (for foreign nationals) through consultations with relevant ministries.

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On January 27, 2022 there was a ceremony for the launch of the mobile driver&rsquo;s license at the Seoul Seobu Driver&rsquo;s License Examination Office. At this ceremony, the Minister of the Interior and Safety, Jeon Hae-cheol, and the Korean National Police Agency Commissioner General, Kim Chang-yong, demonstrated the mobile driver&#39;s license&#39;s issuance methods and usage examples.

Minister of the Interior and Safety, Jeon Hae-cheol, said, &ldquo;This new mobile driver&rsquo;s license that can be used both online and offline is a safe, convenient, and innovative identification method. It plays an important role in opening the era of mobile IDs. Safety and convenience were our top priorities so that people feel safe when using the mobile driver&rsquo;s license.&rdquo; He added, &ldquo;Mobile IDs, which are starting with the mobile driver&rsquo;s license, are expected to contribute greatly to the creation of various contact-free innovative services and bring greater convenience to the people.&rdquo; 

Korean National Police Agency Commissioner General, Kim Chang-yong, said, &ldquo;The mobile driver&rsquo;s license is expected to greatly improve the convenience of everyday life. In particular, if the use of the mobile driver&rsquo;s license is expanded on the long term, it will play a critical role in traffic safety by preventing people from renting a vehicle with someone else&rsquo;s driver&rsquo;s license. We will continue to make every effort to discover and upgrade what needs to be improved in order to provide the people with more convenient and safe services.&rdquo; 

&nbsp;

Keep Your Driver's License in Your Smartphone
Welcome to the Era of Mobile IDs

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Blog

「Maternity Support」Enables One-Stop Application for Pregnancy Support Services

Release: The Fourth DGCC Newsletter

Improvements in digital government services to be led by private sector software developers

Using cutting-edge IT for public services: AI, IoT, digital twin in operation to help people

Government announces results of 2021 survey on the use of digital government services

Government to expand digital issuance of academic transcripts and degree certificates

A closer look into Mobile Driver’s License through a Q&A session

Keep Your Driver's License in Your Smartphone Welcome to the Era of Mobile IDs

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Blog

Topics

「Maternity Support」Enables One-Stop Application for Pregnancy Support Services

Release: The Fourth DGCC Newsletter

Improvements in digital government services to be led by private sector software developers

Using cutting-edge IT for public services: AI, IoT, digital twin in operation to help people

Government announces results of 2021 survey on the use of digital government services

Government to expand digital issuance of academic transcripts and degree certificates

A closer look into Mobile Driver’s License through a Q&A session

Keep Your Driver's License in Your Smartphone Welcome to the Era of Mobile IDs

UNDERCONSTRUCTION

UNDER
CONSTRUCTION