Mr. Kim, an office worker in his 40s, searched for tourist attractions on the &ldquo;Every Corner of Korea&rdquo; of the Korea Tourism Organization to visit with his family on the weekend. As a father of two children, Mr. Kim used the &ldquo;KorailTalk&rdquo; app to book KTX tickets to Gyeongju for his four-member family. 
After arriving in Gyeongju, Mr. Kim rented a car for him and his family using his &ldquo;Mobile Driver&rsquo;s License&rdquo; to verify his driver status, and used &ldquo;Opinet&rdquo; to find the cheapest gas station nearby. As he left the gas station, he found a traffic sign on the road in front of the gas station that was about to fall. Instead of ignoring the potential hazard, he reported it via &ldquo;Safety e-Report&rdquo;. Later, he took his family to the Donggung Palace and the Wolji Pond (formerly known as Anapji Pond). He entered and admired the beautiful pond from the Silla period without paying admission by proving his &ldquo;person of national merit&rdquo; status using a &ldquo;digital certificate&rdquo; that he had issued online at &ldquo;Government24&rdquo;.&nbsp; 
Upon returning from the trip, Mr. Kim found out that he can apply for COVID-19 relief, which he had been postponing for quite a while, without visiting the community service center. He was able to apply for relief online using &ldquo;Subsidy24&rdquo;. Mr. Kim also received an notification for the upcoming automobile inspection period from &ldquo;GoodPy, the Virtual Assistant Service for Citizens&rdquo;. Thanks to the notification, he was able to book an inspection in time, which he had almost forgotten, before the end date. &ldquo;Phew, I got so close to paying a fine for that.&rdquo; And he thought what a convenient world he is living in, informing him about the right benefits that he needs just in time. 

&nbsp;

In 2022, more than nine out of ten Koreans (92.2%) used digital government services, and most of them were accessed using mobile apps on smartphones.

The digital government services most widely used by the public were, in the order of usage, the Government24 website and app (website 89.3%, app 87.0%), HomeTax (83.2%), which topped the list in 2021, National Health Insurance (74.7%), and KorailTalk/SRT (65.5%). Three out of four users were found to use GoodPy, the Virtual Assistant Service for Citizens, for new digital government services. The finding shows that GoodPy carved out its presence in people&rsquo;s lives in just a year after its launch.

&nbsp;

<img alt="" src="https://ssproxy.ucloudbiz.olleh.com/v1/AUTH_43bef30e-e040-499e-86d0-70552f8bf804/CDNStorage/ckeditor/images/2023/01/24/07e6fc84-61e9-4447-84eb-38b0d9c16761.jpg" style="width: 100%;" />

&nbsp;

The public awareness, usage rate, and satisfaction rate for Korea&rsquo;s digital government services in 2022 were 97.3%, 92.2%, and 97.7%, respectively. The reasons most frequently cited for satisfaction with the services included promptness (speedy process), accessibility (accessible anywhere and anytime), and batch processing (processes multiple related tasks at once). 
&nbsp;

&nbsp;

<img alt="" src="https://ssproxy.ucloudbiz.olleh.com/v1/AUTH_43bef30e-e040-499e-86d0-70552f8bf804/CDNStorage/ckeditor/images/2023/01/24/47b57681-d8b8-4dcd-8361-f14c9a76b0e0.jpg" style="width: 100%;" />

&nbsp;

Just as in the previous year, the public awareness and usage rate of those in their 60s or older, who are digitally vulnerable, rose 6.8%p and 12.2%p respectively year-on-year because of the COVID-19 vaccination online booking and the alert services for subsidies and health checkups through GoodPy. Both the users and non-users of digital government services mentioned that the most effective way to increase the usage of digital government services was the simplification of identity verification/ authentication, indicating that inconvenience due to the complicated authentication process still remains.

&nbsp;

<img alt="" src="https://ssproxy.ucloudbiz.olleh.com/v1/AUTH_43bef30e-e040-499e-86d0-70552f8bf804/CDNStorage/ckeditor/images/2023/01/24/09e584f7-29fa-4397-8d43-f555688f303f.jpg" style="width: 100%;" />

&nbsp;

The findings on the use of key digital government services indicated Korean society&rsquo;s &ldquo;return to normal&rdquo; three years after the COVID-19 outbreak. First, the usage rates of travel/tourism services, such as &ldquo;KorailTalk&rdquo; and &ldquo;Every Corner of Korea,&rdquo; significantly increased by 19.3%p and 13.2%p, respectively, year-on-year. The usage rate of Opinet also soared by 25.0%p, which seems to have been affected by the oil price volatility and increase in car travel.

Government announces results of 2022 survey
on the use of digital government services

https://ssproxy.ucloudbiz.olleh.com/v1/AUTH_43bef30e-e040-499e-86d0-70552f8bf804/CDNStorage/upload/image/2023/01/24/328f6cab-5782-4bcc-9704-193e1be751a2.jpg

□ Mr. Kim, a single father, lost his job after being diagnosed with early cancer. Faced with sudden financial distress, he visited a local community service center looking for support, and the center informed him about Subsidy24. Using Subsidy24, he found out that he is eligible for the housing expense and energy welfare rates support provided by a welfare foundation and the Seoul Energy Corporation, respectively. Thus, he could apply for them immediately.

 
□ Ms. Lee used Subsidy24 to find out that her father, who grows crops in Gangwon-do, can access the chronic disease management service provided by Yeongwol Medical Center. She also found out that he is eligible for a discount on cultural and sports facility admissions provided by Yeongwol Facilities Management Corporation. As such, she could let her father know about the benefits.

&nbsp;

The Subsidy24 service entered its third phase on December 15, 2022. Now, the service allows users to access information on more than 10,000 services provided by central government ministries, local governments, and public institutions and find out which of the benefits apply to them and their families.

The first phase of the Subsidy24 service launched in 2021 provided information on benefits provided by the central government ministries. The scope expanded in Phase 2 to include local governments. Phase 3 broadens the scope even further, allowing users to check for all of the more than 10,000 benefits provided by the government.

<img alt="" src="https://ssproxy.ucloudbiz.olleh.com/v1/AUTH_43bef30e-e040-499e-86d0-70552f8bf804/CDNStorage/ckeditor/images/2023/01/24/401bff18-c295-4863-9d1a-dab3a45df070.jpg" style="width: 100%;" />

The third phase also allows users to check for the eligibility of a family member who lives in another area for school or work with the family member&rsquo;s consent. When a user has parents who live in another town and have difficulty using Subsidy24, the user can access the parents&rsquo; eligibility information and apply for eligible services as long as the parents visit the nearest community service center to consent to provide the information.

In addition, it includes the &ldquo;Proactive Notification Service,&rdquo; which notifies users about applicable services through GoodPy, the Virtual Assistant Service for Citizens, when their subsidy eligibility status changes due to relocation or turning 65.

In April 2021, shortly after its launch, Subsidy24 recorded 860,000 views. The view count reached 2.31 million at the end of November 2021, which almost tripled to 6.72 million in November 2022, shortly before the launch of Phase 3. Furthermore, a big data analysis of the sentiment words used on social media regarding Subsidy24 showed that around 90% of the words were positive, including &ldquo;convenient&rdquo; and &ldquo;easy.&rdquo;

<img alt="" src="https://ssproxy.ucloudbiz.olleh.com/v1/AUTH_43bef30e-e040-499e-86d0-70552f8bf804/CDNStorage/ckeditor/images/2023/01/24/59ce1bd5-d6d9-4c26-be7d-66fe0286d59b.jpg" style="width: 100%;" />

Use Subsidy24 to Check the Benefits
Available to You and Your Family among the 10,000 Benefits

https://ssproxy.ucloudbiz.olleh.com/v1/AUTH_43bef30e-e040-499e-86d0-70552f8bf804/CDNStorage/upload/image/2023/01/24/c8470d1d-652c-40f0-9bfc-be90b9243ab4.jpg

Easy and Convenient Subsidy24
Find your hidden benefits

https://ssproxy.ucloudbiz.olleh.com/v1/AUTH_43bef30e-e040-499e-86d0-70552f8bf804/CDNStorage/upload/image/2023/01/20/e4681680-9511-4c79-8df2-946f2579fb21.jpg

On November 15 (Tuesday), five Tokyo Metropolitan Assemblymen of Japan visited the Digital Government Exhibit Hall to experience Korea&rsquo;s high-quality digital government policies and services and to further enhance the digital government cooperative relationship.

<img alt="" src="https://ssproxy.ucloudbiz.olleh.com/v1/AUTH_43bef30e-e040-499e-86d0-70552f8bf804/CDNStorage/ckeditor/images/2022/12/22/5257e5ce-d9bf-4057-92e3-fbb75e0c8809.jpg" style="width: 100%;" />

During this visit, the five Tokyo Metropolitan Assemblymen learned about the main points of the Korean digital government through the introduction of its history and future, Digital Government Service Map, customized life-cycle services, and excellent digital government content, and experienced the past, present, and future of the Korean digital government, including its current overseas expansion status and the Digital Government Online Exhibit Hall.

<img alt="" src="https://ssproxy.ucloudbiz.olleh.com/v1/AUTH_43bef30e-e040-499e-86d0-70552f8bf804/CDNStorage/ckeditor/images/2022/12/22/3d47e9ea-4669-48c3-a38a-dc302ee09170.jpg" style="width: 100%;" />

<img alt="" src="https://ssproxy.ucloudbiz.olleh.com/v1/AUTH_43bef30e-e040-499e-86d0-70552f8bf804/CDNStorage/ckeditor/images/2022/12/22/0277aea4-9c7b-424d-89fe-57aad1c74caf.jpg" style="width: 100%;" />

&nbsp;

Tokyo Metropolitan Assemblymen visited the Digital Government Exhibit Hall

https://ssproxy.ucloudbiz.olleh.com/v1/AUTH_43bef30e-e040-499e-86d0-70552f8bf804/CDNStorage/upload/image/2022/12/22/d18e4c56-8fd8-47af-b7c1-70512bae6468.jpg

On November 10 (Thursday), 12 invited officials from the Serbian Digital Government Cooperation Center (DGCC) visited the Digital Government Exhibit Hall to experience Korea&rsquo;s high-quality digital government policies and services and to further enhance the digital government cooperative relationship.

<img alt="" src="https://ssproxy.ucloudbiz.olleh.com/v1/AUTH_43bef30e-e040-499e-86d0-70552f8bf804/CDNStorage/ckeditor/images/2022/12/22/cf70472b-cc54-4d7f-9957-44b5319884c7.jpg" style="width: 100%;" />

During this visit, the 12 invited Serbian officials learned about the main points of the Korean digital government through the introduction of its history and future, Digital Government Service Map, customized life-cycle services, and excellent digital government content, and experienced the past, present, and future of the Korean digital government, including its current overseas expansion status and the Digital Government Online Exhibit Hall.

<img alt="" src="https://ssproxy.ucloudbiz.olleh.com/v1/AUTH_43bef30e-e040-499e-86d0-70552f8bf804/CDNStorage/ckeditor/images/2022/12/22/c88ef9ae-6a33-434a-b527-6931cf749e41.jpg" style="width: 100%;" />

<img alt="" src="https://ssproxy.ucloudbiz.olleh.com/v1/AUTH_43bef30e-e040-499e-86d0-70552f8bf804/CDNStorage/ckeditor/images/2022/12/22/94364163-9782-4916-ae1a-d219a164a74b.jpg" style="width: 100%;" />

 Serbian DGCC officials in invitational training program visited the Digital Government Exhibit Hall

https://ssproxy.ucloudbiz.olleh.com/v1/AUTH_43bef30e-e040-499e-86d0-70552f8bf804/CDNStorage/upload/image/2022/12/22/8cef9079-0529-4d70-806c-c9da26800169.jpg

On November 8 (Tuesday), six officials from the Indonesian Ministry of Administrative and Bureaucratic Reform visited the Digital Government Exhibit Hall to experience Korea&rsquo;s high-quality digital government policies and services and to further enhance the digital government cooperative relationship.

<img alt="" src="https://ssproxy.ucloudbiz.olleh.com/v1/AUTH_43bef30e-e040-499e-86d0-70552f8bf804/CDNStorage/ckeditor/images/2022/12/22/795300cd-7b70-4968-8433-a30365adc5e4.jpg" style="width: 100%;" />

During this visit, the six Indonesian officials learned about the main points of the Korean digital government through the introduction of its history and future, Digital Government Service Map, customized life-cycle services, and excellent digital government content, and experienced the past, present, and future of the Korean digital government, including its current overseas expansion status and the Digital Government Online Exhibit Hall.

<img alt="" src="https://ssproxy.ucloudbiz.olleh.com/v1/AUTH_43bef30e-e040-499e-86d0-70552f8bf804/CDNStorage/ckeditor/images/2022/12/22/c96e616d-0adc-4424-9a2c-894fcec9810d.jpg" style="width: 100%;" />

<img alt="" src="https://ssproxy.ucloudbiz.olleh.com/v1/AUTH_43bef30e-e040-499e-86d0-70552f8bf804/CDNStorage/ckeditor/images/2022/12/22/53e903ec-3388-4ad5-a773-0b38c666321f.jpg" style="width: 100%;" />

Officials from the Indonesian Ministry of Administrative and Bureaucratic Reform visited the Digital Government Exhibit Hall

https://ssproxy.ucloudbiz.olleh.com/v1/AUTH_43bef30e-e040-499e-86d0-70552f8bf804/CDNStorage/upload/image/2022/12/22/d583b3c5-deee-4363-a2b2-c1b83dbb4b4c.jpg

On November 1 (Tuesday), 12 invited officials from the Uzbekistan Digital Government Cooperation Center (DGCC) visited the Digital Government Exhibit Hall to experience Korea&rsquo;s high-quality digital government policies and services and to further enhance the digital government cooperative relationship.

<img alt="" src="https://ssproxy.ucloudbiz.olleh.com/v1/AUTH_43bef30e-e040-499e-86d0-70552f8bf804/CDNStorage/ckeditor/images/2022/12/22/1a737e42-ef32-4130-ad03-ecf67923d527.jpg" style="width: 100%;" />

During this visit, the 12 invited Uzbekistan officials learned about the main points of the Korean digital government through the introduction of its history and future, Digital Government Service Map, customized life-cycle services, and excellent digital government content, and experienced the past, present, and future of the Korean digital government, including its current overseas expansion status and the Digital Government Online Exhibit Hall.

<img alt="" src="https://ssproxy.ucloudbiz.olleh.com/v1/AUTH_43bef30e-e040-499e-86d0-70552f8bf804/CDNStorage/ckeditor/images/2022/12/22/26300cca-4d77-41b1-b7e7-e082be37ddf0.jpg" style="width: 100%;" />

 Uzbekistan DGCC officials in invitational training program visited the Digital Government Exhibit Hall

https://ssproxy.ucloudbiz.olleh.com/v1/AUTH_43bef30e-e040-499e-86d0-70552f8bf804/CDNStorage/upload/image/2022/12/22/3b074223-df11-45f4-bbc3-9f22ad721f52.jpg

On October 31 (Thursday), five heads of government official training institutes from overseas who participated in the LOGODI Global Forum (organized by the Local Government Officials Development Institute [LOGODI]) visited the Digital Government Exhibit Hall to experience Korea&rsquo;s high-quality digital government policies and services and to further enhance the digital government cooperative relationship.

<img alt="" src="https://ssproxy.ucloudbiz.olleh.com/v1/AUTH_43bef30e-e040-499e-86d0-70552f8bf804/CDNStorage/ckeditor/images/2022/12/22/2a206995-a59e-4749-b06a-5e3b43af6802.jpg" style="width: 100%;" />

During this visit, the five heads from overseas learned about the main points of the Korean digital government through the introduction of its history and future, Digital Government Service Map, customized life-cycle services, and excellent digital government content, and experienced the past, present, and future of the Korean digital government, including its current overseas expansion status and the Digital Government Online Exhibit Hall.

<img alt="" src="https://ssproxy.ucloudbiz.olleh.com/v1/AUTH_43bef30e-e040-499e-86d0-70552f8bf804/CDNStorage/ckeditor/images/2022/12/22/b35c18b2-83f3-4cda-8a12-76c7882a9286.jpg" style="width: 100%;" />

Government official training institute heads from overseas participating in LOGODI Global Forum visited the Digital Government Exhibit Hall

https://ssproxy.ucloudbiz.olleh.com/v1/AUTH_43bef30e-e040-499e-86d0-70552f8bf804/CDNStorage/upload/image/2022/12/22/a583f22b-dc36-431c-bf2d-b42c1477caac.jpg

loading

Blog

Government announces results of 2022 survey on the use of digital government services

Use Subsidy24 to Check the Benefits Available to You and Your Family among the 10,000 Benefits

Easy and Convenient Subsidy24 Find your hidden benefits

Tokyo Metropolitan Assemblymen visited the Digital Government Exhibit Hall

Serbian DGCC officials in invitational training program visited the Digital Government Exhibit Hall

Officials from the Indonesian Ministry of Administrative and Bureaucratic Reform visited the Digital Government Exhibit Hall

Uzbekistan DGCC officials in invitational training program visited the Digital Government Exhibit Hall

Government official training institute heads from overseas participating in LOGODI Global Forum visited the Digital Government Exhibit Hall

loading

Blog

Topics

Government announces results of 2022 survey on the use of digital government services

Use Subsidy24 to Check the Benefits Available to You and Your Family among the 10,000 Benefits

Easy and Convenient Subsidy24 Find your hidden benefits

Tokyo Metropolitan Assemblymen visited the Digital Government Exhibit Hall

Serbian DGCC officials in invitational training program visited the Digital Government Exhibit Hall

Officials from the Indonesian Ministry of Administrative and Bureaucratic Reform visited the Digital Government Exhibit Hall

Uzbekistan DGCC officials in invitational training program visited the Digital Government Exhibit Hall

Government official training institute heads from overseas participating in LOGODI Global Forum visited the Digital Government Exhibit Hall

UNDERCONSTRUCTION

UNDER
CONSTRUCTION