Quickly access answers to your civil petitions with Korea Post&rsquo;s Mobile Mailbox app

In keeping with the increased demand for sending e-documents, the Anti-Corruption and Civil Rights Commission (ACRC) has improved the efficiency of the civil complaint process by allowing people to use Korea Post&rsquo;s Mobile Mailbox app to receive answers to their petitions at e-People.

The ACRC announced that it would improve the notification method of e-People, using the Post Office e-Document Service of Korea Post under the Ministry of Science and ICT.

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The Post Office e-Document Service is an expansion and upgrade to mail notification, one of the existing notification channels* used at e-People. The service replaces paper notifications hand-delivered by mailmen with e-documents conveniently sent to the Mobile Mailbox app. 
&nbsp; &nbsp;* Website, email, and paper document (mail)

The improvement will shorten the time required to receive written answers from the relevant institutions (3 to 4 days &rarr; 1 day), and allow institutions to save around KRW 1 billion in document delivery costs per year (per three A4 sheets: KRW 2,700 &rarr; KRW 140). 
&nbsp; &nbsp;* In 2022, written answers were provided for a total of 414,000 petitions.

The replacement of paper documents with e-documents will also facilitate document storage and management. 
Twenty-six institutions, including the ACRC, the Ministry of the Interior and Safety, and the Ministry of Land, Infrastructure and Transport, will provide answers in e-documents. 
To receive petition answers in e-documents, petitioners should install and sign up for the Mobile Mailbox app and complete the authentication process at the ACRC with their mobile numbers or other personal information.

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&nbsp;source: Anti-Corruption &amp; Civil Rights Commision

Use Mobile Phones to Receive Answers to Petitions

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The ministry launches the Local Government Policymaking assistance System as part of Phase 3 of the Next Generation Local Finance Management System project

The Ministry of the Interior and Safety (MOIS) will share the local finance data at local governments across all local governments, visualize local economic and social data, and offer analytics features to assist science-based decision-making for local government policies.

Having completed the test operation of the Local Government Policymaking Assistance System as part of Phase 3 of the Next Generation Local Finance Management System (eHOJO+) development project, the MOIS announced that it would provide the services to all local governments starting from Monday, August 28.

The MOIS has been working with local governments and the Korea Local Information Research &amp; Development Institute (KLID) to develop the Next Generation Local Finance Management System in several phases. In August 2022, as Phase 1 of the project, the ministry migrated systems scattered across 243 local governments to an internet-based resource sharing (cloud) environment and launched a budget organization service for local governments. 
Phase 2, which began this January, involves a local subsidy management service to help local governments manage their finance, which amount to around KRW 470 trillion (including budget execution, contracts, funds, assets, liabilities, and cash other than the revenue and expenditure), and prevent fraudulent benefit claims including double claims.

The new Policymaking Assistance service offers around 530 menus showing more than 8,000 metrics based on local economic and social data from Statistics Korea and other institutions, as well as local revenue, expenditure, settlement, and other finance data collected by local governments since 2007.

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First, the General Local Status provides map-based visualizations of local finance and the economic and social status of different regions at the national, metropolitan/provincial, and city/county/district levels to expand the use of comparative analyses between local governments. 
Second, the service utilizes data analytics features to analyze various statistical information through charts and diagrams from the user&rsquo;s perspective.&nbsp; 
In particular, it enhances information sharing across local governments by giving them access to the budget and settlement information on all local government projects, including specific calculations. 
Third, the Local Status Forecast provides financial scale estimations, sharing of financial responsibilities in social welfare and other areas, budget execution in the current year, and available financial resources based on big data.

Starting in 2024, the MOIS plans to keep expanding on its forecast indicators. For example, the ministry will expand economic and social analyses on the local level utilizing private sector data, such as population flow and card use, and develop analytic models to predict available financial resources at local governments. 
In addition, the MOIS will continue to advance its services, including the adoption of large language models (such as ChatGPT) artificial intelligence (AI) services to help local government employees deal with the more challenging aspect of data analysis. 
The services are expected to revolutionize the way local governments use data in their operations by analyzing the required information from diagrams and charts in real time and generating results.

&nbsp;

source: MOIS(Ministry of the Interior and Safety) 
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Local Regulation Reform Division

The MOIS to Gather All Local Financial, Economic, and Social Data in
One Place to Assist Policymaking

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Opening Ceremony of the SMARTPASS service on 28 July 2023 ahead of the full-scale operation from the year of 2025

The Ministry of Land, Infrastructure and Transport &nbsp;and Incheon International Airport Corporation announced that they would hold the &lsquo;SmartPass Service Opening Ceremony&rsquo; at 3:00 pm on Friday 28 July in Incheon International Airport Terminal 2.

The SmartPass is a service that is utilized for the first time at a domestic airport using advanced facial recognition technology to speed up the departure process by registering &lsquo;facial recognition&rsquo; information without taking out passports or boarding passes.

Some parts of the SmartPass service will be launched in July 2023, which was started from April 2022 as the first project, and the full-scale expansion of the service is scheduled to be operated from April 2025 based on the launching of the second project in April 2023. 
Until now, passengers at Incheon International Airport had to present their identification documents (passports) to the security screeners every time for verifying their identity, however, passengers using this service are expected to avoid such hassle and the time for identification is expected to be shortened.

In addition, the level of aviation security could be significantly enhanced as it is difficult to falsify and duplicate due to the unique characteristics of human biometric information.

To use the SmartPass service, you should register your facial recognition information in the mobile application or at the self-check-in kiosk at the airport at least 30 minutes before using the service, and the registered facial recognition information can be used for 5 years from the date of initial registration.

Even if you use registered facial recognition information, you must carry your passport and boarding pass, and departure halls are available regardless of the airlines, while boarding gates are available only for some participating airlines.

Incheon International Airport Corporation plans to operate a publicity booth to introduce the SmartPass service to travelers during the summer peak season.

&nbsp;

source: Ministry of Land, Infrastructure and Transport(MOLIT) 
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Aviation Security Policy Division

SmartPass by Recognition for Quick Departure

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On August 3. 2023, fifteen officials from Cambodia visited the Digital Government Exhibit Hall to experience Korea&rsquo;s high-quality digital government policies and services and to further enhance the digital government cooperative relationship. They visited to experience Korea&rsquo;s digital government policies and services, and to learn about Korea&rsquo;s E-government system and official&rsquo;s informatization education system.

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During the visit, the officials learned about the current progress of Korea&rsquo;s digital platform government initiative and the best practices in the field and engaged in active discussions on various topics related to Korea&rsquo;s best digital government practices, including Government 24 and electronic certificates, and follow-up plans after digital platform government development.

<img alt="" src="https://ssproxy.ucloudbiz.olleh.com/v1/AUTH_43bef30e-e040-499e-86d0-70552f8bf804/CDNStorage/ckeditor/images/2023/09/04/10149128-8c8d-4222-8796-854c952c3abb.jpg" style="width: 100%; height: 100%;" />

The trainees also had a tour of the exhibit hall that offers an insight into the past, present, and future of Korea&rsquo;s digital government and experienced its history and future, Digital Government Service Map, customized life cycle services, excellent digital government content, overseas expansion status of the Korean digital government, and the Digital Government Online Exhibition Hall.

<img alt="" src="https://ssproxy.ucloudbiz.olleh.com/v1/AUTH_43bef30e-e040-499e-86d0-70552f8bf804/CDNStorage/ckeditor/images/2023/09/04/d74b58c3-4346-4f45-a17d-4672d6201e9f.jpg" style="width: 100%; height: 100%;" />

Officials from Cambodia Visit the Digital Government Exhibit Hall 

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On July 26, 2023, As part of the &ldquo;WeGo Local Government&rdquo; Study visit, sixteen officials from seven contry(Kazakhstan, Malaysia, Brazil, Cameroon, etc) visited the Digital Government Exhibit Hall to experience Korea&rsquo;s high-quality digital government policies and services and to further enhance the digital government cooperative relationship. They visited to experience Korea&rsquo;s digital government policies and services, and to learn about Korea&rsquo;s E-government system and official&rsquo;s informatization education system.

<img alt="" src="https://ssproxy.ucloudbiz.olleh.com/v1/AUTH_43bef30e-e040-499e-86d0-70552f8bf804/CDNStorage/ckeditor/images/2023/09/04/3e804e75-39fc-4e7e-8bda-1822c26835a8.jpg" style="width: 100%; height: 100%;" />

During the visit, the officials learned about the current progress of Korea&rsquo;s digital platform government initiative and the best practices in the field and engaged in active discussions on various topics related to Korea&rsquo;s best digital government practices, including Government 24 and electronic certificates, and follow-up plans after digital platform government development.

<img alt="" src="https://ssproxy.ucloudbiz.olleh.com/v1/AUTH_43bef30e-e040-499e-86d0-70552f8bf804/CDNStorage/ckeditor/images/2023/09/04/48ee503f-7da9-492d-99ac-103ee18338b1.jpg" style="width: 100%; height: 100%;" />

The trainees also had a tour of the exhibit hall that offers an insight into the past, present, and future of Korea&rsquo;s digital government and experienced its history and future, Digital Government Service Map, customized life cycle services, excellent digital government content, overseas expansion status of the Korean digital government, and the Digital Government Online Exhibition Hall.

<img alt="" src="https://ssproxy.ucloudbiz.olleh.com/v1/AUTH_43bef30e-e040-499e-86d0-70552f8bf804/CDNStorage/ckeditor/images/2023/09/04/91ba9b63-ee83-44c2-a701-811f92dff711.jpg" style="width: 100%; height: 100%;" />

Trainees from "WeGo Local Government Study visit" Visit the Digital Government Exhibit Hall

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- Korea developed an AI-based voice data analysis model, which has world&rsquo;s first capability of clustering criminal organizations by tracking criminal&rsquo;s voice patterns.&nbsp; 
- Compared to existing similar voice analysis models, the accuracy rate has been improved by over 77%. 
- Korea plans to spread the model globally through training programs for overseas countries and international conferences.

In response to increasing damage from voice phishing scams globally, Korea developed the world&rsquo;s first voice data analysis model with the capability to accurately identify criminal voices and cluster criminal organizations.&nbsp;

The Ministry of the Interior and Safety (MOIS), which developed the model, plans to actively utilize the AI-based voice data analysis model focusing on apprehending voice phishing criminals throughout the entire process of voice crime investigations.&nbsp;

To prevent voice phishing scams and arrest criminals, the National Forensic Service (NFS) has conducted voice analysis necessary for voice phishing investigations.&nbsp;

However, there were limitations to the model that NFS was used. In particular, considering that voice phishing criminal organizations often divide roles (investigators, prosecutors, etc.) among group members to deceive victims, it was essential to have the algorithm to cluster criminals involved in voice phishing.

<img alt="" src="https://ssproxy.ucloudbiz.olleh.com/v1/AUTH_43bef30e-e040-499e-86d0-70552f8bf804/CDNStorage/ckeditor/images/2023/08/08/4a78f9c5-e00e-4a32-8960-30e87d60b68b.jpg" style="width: 100%;" />

Accordingly, the Integrated Data Analysis Center (IDAC) under MOIS, in collaboration with the NFS, has developed a model capable of grouping those involved in scams with enhanced accuracy of speaker identification since last year, focusing on apprehending voice phishing scammers.&nbsp;

This model, developed by using the latest AI deep learning technology, learned how to differentiate voice effectively by utilizing approximately one million voice data samples extracted from around 6,000 domestic and foreign speakers. 
As follow-up to the development, the model underwent a verification process using over 12,000 voice data samples including actual voices of voice phishing criminals under various scenarios.&nbsp;

The performance evaluation of the developed analysis model showed a significant improvement in the accuracy of identifying criminals&rsquo; voices by about 77%* compared to that of the existing foreign models.&nbsp; 
* (e.g.) Upon analyzing 100 criminal voices, the previous model was only able to discern the similarity of approximately 28 voices. The new model is capable of identifying up to 51 voices.&nbsp;

The performance evaluation of the developed analysis model showed a significant improvement in the accuracy of identifying criminals&rsquo; voices by about 77%* compared to that of the existing other models. &nbsp;

Using the newly developed models, the IDAC under MOIS and the NFS analyzed 12,323 actual reported criminal voice files and was able to identify the types of repeated crimes, the size of criminal organizations, and the number of crimes commited by each criminal organization.

If you want to know detailed analysis and Korea&#39;s plans for utilizing the model, please check the attachment.

Source: Integrated Data Analysis Center

Korea uses AI to open a New Chapter in Voice Phishing scams  

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<img alt="" src="https://ssproxy.ucloudbiz.olleh.com/v1/AUTH_43bef30e-e040-499e-86d0-70552f8bf804/CDNStorage/ckeditor/images/2023/08/04/5cf57d39-727e-429f-b43a-e08a9b599fcc.jpg" style="width: 100%;" />

Source: Digital Media Communication Team

Book SRT tickets and vehicle inspection with Private Sector Applications

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The MOIS to launch the Citizen-Driven Digital Service Evaluation Program to improve user experience of digital public services through the engagement of citizens from various age groups, genders, and digitally vulnerable groups

The Korean government sets out to improve the user experience of government websites and mobile applications by working with the people who actually use those services.

The Ministry of the Interior and Safety (MOIS) announced that it is launching the Citizen-Driven Digital Service Evaluation Program as a part of the Public Website and App User Interface/Experience (UI/UX)* Innovation Project under the Digital Platform Government Realization Plan announced by the Presidential Committee on the Digital Platform Government. 
* User Interface (UI): screen layouts and components through which users access public websites and applications 
* User eXperience (UX): the totality of responses, emotions, and other experiences users have when using the services

<img alt="" src="https://ssproxy.ucloudbiz.olleh.com/v1/AUTH_43bef30e-e040-499e-86d0-70552f8bf804/CDNStorage/ckeditor/images/2023/08/04/560dc8f8-767d-4c4f-943e-5f594f767ba0.jpg" style="width: 100%;" />

The Citizen-Driven Digital Service Evaluation Program is an institutional manifestation of citizen-driven service development and enhancement. The MOIS will start an open call process to form the evaluation panels for the program. All Koreans aged 19 or older can apply as long as they are capable of using the Internet. The panels will be organized in a way to include diverse members across age, gender, and other groups. In particular, the ministry developed the selection criteria to ensure that people with disabilities and digitally vulnerable groups are included.

The panels will rate their satisfaction and report issues with key features offered by widely used public websites, including civil complaints, information search, and document issuance. The 298* public websites include those of central administrative agencies and public institutions, such as Government24, Hometax, ePOST, and the Korean Law Information Center.

The evaluation results are not merely used to improve specific services but provided as primary data for the universal UI/UX guide for public websites and applications, which will be developed in the late half of this year, through in-death analysis of detailed issues and possible improvements. The results will also be considered in government performance evaluations.

&nbsp;

Source: Digital Service Policy Division

Public Applications and Websites, Evaluated by the People

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Blog

Use Mobile Phones to Receive Answers to Petitions

The MOIS to Gather All Local Financial, Economic, and Social Data in One Place to Assist Policymaking

SmartPass by Recognition for Quick Departure

Officials from Cambodia Visit the Digital Government Exhibit Hall

Trainees from "WeGo Local Government Study visit" Visit the Digital Government Exhibit Hall

Korea uses AI to open a New Chapter in Voice Phishing scams

Book SRT tickets and vehicle inspection with Private Sector Applications

Public Applications and Websites, Evaluated by the People

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Blog

Topics

Use Mobile Phones to Receive Answers to Petitions

The MOIS to Gather All Local Financial, Economic, and Social Data in One Place to Assist Policymaking

SmartPass by Recognition for Quick Departure

Officials from Cambodia Visit the Digital Government Exhibit Hall

Trainees from "WeGo Local Government Study visit" Visit the Digital Government Exhibit Hall

Korea uses AI to open a New Chapter in Voice Phishing scams

Book SRT tickets and vehicle inspection with Private Sector Applications

Public Applications and Websites, Evaluated by the People

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