On July 14 (Thursday), 20 Malaysian government officials (senior assistants / assistants) who participated in the 84th Malaysian Government Official Training Course (organized by the National Human Resources Development Institute [NHI]) visited the Digital Government Exhibition Hall to experience Korea&rsquo;s high-quality digital government policies and services and to further enhance the digital government cooperative relationship.

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During this visit, the 20 Malaysian government officials experienced the past and present of the Korean digital government, including its history and future, seven representative services by field, customized life-cycle services, excellent content, overseas expansion, and the Digital Government Online Exhibition Hall.

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Malaysian government officials visited the Digital Government Exhibition Hall

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On July 13 (Wednesday), 34 people who participated in the KDI Global Leadership Training Course (organized by the Korea Development Institute [KDI] School of Public Policy and Management) visited the Digital Government Exhibition Hall to experience Korea&rsquo;s high-quality digital government policies and services and to further enhance the digital government cooperative relationship.

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During this visit, the 34 participants experienced the past and present of the Korean digital government, including its history and future, seven representative services by field, customized life-cycle services, excellent content, overseas expansion, and the Digital Government Online Exhibition Hall.

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KDI Global Leadership Training Course participants visited
the Digital Government Exhibition Hall

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20 middle-level managers (Senior Deputy Director/Deputy Director) attending the 85th Malaysian Government Employees&#39; Curriculum (organized by the National Human Resources Development Institute) visited the Digital Government Exhibition Experience Hall on June 23rd (Thur) to experience Korea&#39;s excellent digital government policies and services and to further develop the digital government cooperation relationship.

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In this visit, 20 Malaysian government officials experienced the past and present of the Korean digital government, including the history and future of Korea&#39;s digital government, 7 representative services, customized service experiences by life cycle, digital government&#39;s overseas expansion, Digital Government Online Exhibition Hall.

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Malaysian officials visited
the Digital Government Exhibition Hall

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It has been one year since the&nbsp;「Maternity Support」 One-Stop Service was implemented nationwide in Korea.

The 「Maternity Support」 One-Stop Service, introduced nationwide on April 19 last year, is a comprehensive support service for pregnancy and childbirth for which guidance and application is available at &lsquo;Government 24 (www.gov.kr)&rsquo;, public health centers, or community service centers.

Previously, pregnant women had to apply for various support services such as pregnancy and childbirth medical expenses, folic acid and iron pills, and KTX (Korea Train eXpress) fare discounts at each service provider separately. However, through the 「Maternity Support」 One-Stop Service, they can now receive guidance and apply online at &lsquo;Government 24&rsquo; without having to visit the public health center or the community service center, and have the folic acid and iron pills delivered to the place they want.

Moreover, by agreeing to the collection and use of information in advance, pregnant women can have their pregnancy information available online, and this eases the burden of submitting documents each time they apply for support services.

Over the past one year since the nationwide implementation of the 「Maternity Support」 Service, 83,000 applications were submitted, 70% of which were submitted at &lsquo;Government 24.&rsquo; Also, the average number of delivery services per month more than doubled from 1,256 to 3,628.

Meanwhile, the Ministry of the Interior and Safety (MOIS) of the Republic of Korea &nbsp;provides a comprehensive childbirth support service by integrating the「Happy Childbirth」 One-Stop Service with the 「Maternity Support」Service.

&nbsp;* Happy Childbirth Service: A one-stop service for childbirth support that incorporates childcare allowances, child allowances, electricity bill benefits, etc. Guidance and application available at &lsquo;Government 24&rsquo; or community service centers.

「Maternity Support」Enables One-Stop Application
for Pregnancy Support Services

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Ministry of the Interior and Safety(MOIS) of the Republic of Korea and the National Information Society Agency (NIA) released the Fourth DGCC(Digital Government Cooperation Center) Newsletter. The newsletter covers&nbsp;ongoing joint cooperation projects and activities of each center in partner countries:&nbsp;Peru, Paraguay, Cambodia, Indonesia, Tunisia, Serbia, and Uzbekistan. You can find out digital government trends in Korea and partner countries in terms of national strategy and projects.&nbsp;To read the newsletter, please refer to the attached file or visit <a href="https://global.nia.or.kr/newsletter/20220412/index.html">here</a>&nbsp;

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What is DGCC(Digital Government Cooperation Center)?

Digital Government Cooperation Center (DGCC) is a platform established to promote the development of the digital government of partner countries by sharing Korea&#39;s experiences in developing the digital government, and an organization established in a place designated by a partner country with the aim of economic development by establishing an international cooperation network and supporting digital economic cooperation.&nbsp;Centers are built and operated for 3 years with shared financial resources (cash or in-kind worth USD 1 million each) between Korea and partner countries.&nbsp;During the operation period, experts in the field of digital government in Korea are dispatched to partner countries to discover and carry out joint cooperation tasks in the area, and provide digital government technology and policy advice to the central and local governments, and public institutions in the partner countries. Manpower exchange is also promoted through invitational or local training courses, forums, and seminars.&nbsp;As of April 2022, we have centers in Peru, Paraguay, Cambodia, Indonesia, Tunisia, Serbia, and Uzbekistan.&nbsp;

&nbsp;

What are the procedures for building a DGCC?

We use the Ministry of the Interior and Safety(MOIS)&#39;s N-2 year&#39;s demand surveys to select candidate countries, prepare detailed Project Concept Papers, and identify the business areas desired by the ministries of the selected countries. Discussions regarding budget, human resources, and location are made through MOU documents, project plans, and operating regulations with ministries of the selected countries in N-1 year. Starting from the year N, Korea&#39;s digital government experts are dispatched for a three-year term to work on joint projects (consulting/system construction).

Release: The Fourth DGCC Newsletter

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The Ministry of the Interior and Safety (MOIS) of the Republic of Korea, together with the National Information Society Agency (NIA) will hold the ｢Second e-Government Standard Framework Contribution*｣ (hereinafter &ldquo;the Contribution&rdquo;) to reflect the private sector software developers&rsquo; ideas and feature improvement suggestions.

&nbsp;* Contribution: open-source activities that help improve the service&nbsp;such as&nbsp;code reviews, tests, and bug reports.

&nbsp;The event, to be held for the second time following the first one in 2021, was planned to improve the quality of e-government services by promoting the new e-Government Standard Framework (v 4.0) released on March 2 and gathering ideas for user-centered feature improvement. Participants can join online from March 28 to July 31. Individuals or companies that use the e-Government Standard Framework can participate in the event. They can download the source code from GitHub* (github.com/egovframework), edit, and submit changes, or register ideas to improve it. 
&nbsp; &nbsp;* Github: a global open-source platform where people can freely edit the code or make suggestions

&nbsp;The suggestions registered will go through screening by experts and private sector developers and be reflected in the next e-Government Standard Framework distributed to public services. Outstanding individuals or companies will be awarded by the Minister of the Interior and Safety or the President of the National Information Society Agency. In the first Contribution last year, 18 developers participated, 219 ideas were suggested, and five people were selected as winners. Some of the suggestions include removal of unnecessary code, an addition of function tests, and implementation of new libraries. These were reflected immediately after the event. The rest will be reflected in the new version that will be released in the future. 
&nbsp; 
▶ The official website for the e-Government Standard Framework: https://www.egovframe.go.kr/eng/main.do

Improvements in digital government services to be led
by private sector software developers

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&nbsp;&nbsp;The Ministry of the Interior and Safety (MOIS) of the Republic of Korea, in a joint effort with the Korea Local Information Research &amp; Development Institute (KLID), discovers and supports new projects that engage in the development of public services using cutting-edge information technology every year.

&nbsp;The Ministry announced five public services to provide support for the year 2022. The five projects selected this year are ▴ Seoul Dobong-gu&rsquo;s IoT fine dust measuring and AI-based response system, ▴ the Korea National Park Service&rsquo;s smart disaster safety integrated platform, ▴ the Daejeon Fire Headquarters&rsquo;real-time disaster emergency sharing platform, and ▴ Seoul Seongdong-gu and Gyeongnam Gimhae&rsquo;s AI-based civil service form assistants.

&nbsp;First, Seoul Dobong-gu will establish the &lsquo;AI-based fine dust response system&rsquo; to increase the accuracy when measuring the fine dust concentration and analyze and utilize the fine dust information. Dobong-gu will install about 100 IoT-based fine dust measuring devices within the district, analyze the collected data, and provide it to the public through electronic display boards, etc. The system will also lead to the efficient management of driving routes for road cleaning vehicles by integrating with the AI-based road cleaning vehicle management system to be newly established.

&nbsp;The National Park Service will launch the &lsquo;disaster emergency sharing and management platform&rsquo; that incorporates cutting-edge information technology to enable prompt response in the event of disasters at 22 national parks across the country and actively utilize for lifesaving. The platform integrates 11 types of safety management systems scattered across national parks in a single system to realize the 3D Geographic Information System-based Digital Twin that provides spatial information including facility location and observation system. The platform will also be used to monitor the disaster situation with CCTV footage analysis and drone control to quickly get a grasp of the situation and support lifesaving in the event of disasters.

&nbsp;Seoul Seongdong-gu and Gyeongnam Gimhae&rsquo;s &lsquo;AI-based civil service form assistants&rsquo; were designed to resolve the inconvenience of filling out complex civil service application forms. They are expected to greatly improve citizens&rsquo; convenience by developing kiosks that fill out various application forms automatically using AI and MyData.

&nbsp;Daejeon&rsquo;s Fire Headquarters will establish the &lsquo;open disaster emergency sharing platform&rsquo; to secure a mutually cooperative &mdash; information sharing between the public and private sectors &mdash; and intelligent support system in the event of disasters. For a prompt response to a disaster in the control room, the AI-based real-time analysis and response service will be established and voice recognition will help the decision making by not only identifying the location information but also analyzing and providing information on the related facilities and response measures. Moreover, the platform will provide translation to enable real-time communication with foreigners calling to report the disasters.

&nbsp;The MOIS and the KLID will release these services by the end of November in 2022.

Using cutting-edge IT for public services: 
AI, IoT, digital twin in operation to help people

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In 2021, nine out of ten Koreans used digital government services, and they mainly used them through mobile apps on smartphones. The mobile apps for digital government services most widely used by the public were, in order of usage, HomeTax (86.6%), Government24 (74.8%), and Road Name Address (57.1%), followed by COOV (COvid OVercome, 55.6%), newly launched as the government&rsquo;s digital vaccination certificate service.

The public awareness, usage rate, and satisfaction rate for Korea&rsquo;s digital government services in 2021 were found to be 96.5%, 89.5%, and 97.8%, respectively, and promptness (speedy process) and usefulness (access to necessary information or service) were pointed out as biggest reasons for satisfaction. The slight decline (down 0.3%p) in the satisfaction rate compared to 2020 is likely to be because of the inconvenience caused by the connection delay problem in the early stage of the COVID-19 vaccination online booking service.

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The public awareness and usage rate of those in their 60s or older, who are digitally vulnerable, rose five percentage point year-on-year due to the changes in the non-contact environment such as the COVID-19 vaccination online booking. Both the users and nonusers of digital government services mentioned that the most effective way to increase the usage of digital government services was simplification of identity verification/ authentication, indicating that inconvenience due to the complicated authentication process still remains.

Moreover, a survey on National Digital Certificate Service launched in February, Virtual Assistant Service for the Public (GoodPy) launched in March, and Subside 24 launched in April, which all started services in 2021, was also conducted. Seven out of ten Koreans answered that they have heard of or knew about these services, and the public awareness (77.6%), usage rate (44.2%), and willingness for future use (63.3%) for GoodPy were relatively high across all ages. Providing preemptive and accurate information on urgent government policies such as the COVID-19 vaccination and the national relief packages seems to have affected the public awareness for GoodPy.

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Government announces results of 2021 survey
on the use of digital government services

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Malaysian government officials visited the Digital Government Exhibition Hall

KDI Global Leadership Training Course participants visited the Digital Government Exhibition Hall

Malaysian officials visited the Digital Government Exhibition Hall

「Maternity Support」Enables One-Stop Application for Pregnancy Support Services

Release: The Fourth DGCC Newsletter

Improvements in digital government services to be led by private sector software developers

Using cutting-edge IT for public services: AI, IoT, digital twin in operation to help people

Government announces results of 2021 survey on the use of digital government services

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Topics

Malaysian government officials visited the Digital Government Exhibition Hall

KDI Global Leadership Training Course participants visited the Digital Government Exhibition Hall

Malaysian officials visited the Digital Government Exhibition Hall

「Maternity Support」Enables One-Stop Application for Pregnancy Support Services

Release: The Fourth DGCC Newsletter

Improvements in digital government services to be led by private sector software developers

Using cutting-edge IT for public services: AI, IoT, digital twin in operation to help people

Government announces results of 2021 survey on the use of digital government services

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