This Virtual Assistant Service for Citizens (GoodPy)
sends notifications concerning individual administrative matters
and responds to questions via commonly used mobile apps in Korea
(Naver App, KakaoTalk, Toss).
Users can sign up for the GoodPy through commonly-used private
-sector apps and receive notifications about such things as COVID-19 vaccination
schedules, driver’s license renewals, national scholarship applications and more
from different agencies with a single request. Fines or penalty payments can also
be submitted as required.
A selection of simple private-sector authentication tools are offered on the website
to enhance user convenience.
A one-stop channel offers guidance on inquiries in 11 different sectors, including
those regarding recreational forests and the Personal Information Protection
Act. The service also provides customized services such as inquiries on Personal
Customs Clearance Codes and expected severance pay for public officials.
The service offers audio guidance on 5,000 different types of civil inquiries in
response to simple commands, enabling those who are digitally left behind, such
as the elderly and the disabled, to have easy access to civil services.